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FAQs
Frequently asked questions
Return and Refund
General
The Minaret Letters are sent all over the world via USPS. We cannot guarantee a delivery date and unfortunately, sometimes letters do get lost in transport. Please allow up to 21 days from your subscribing date to receive your letter (30 days for international). If it hasn't arrived by then, just send us a note via the question bubble in the bottom right corner and we'll be more than glad to send you another!
As our letters are printed and mailed as original written works, we do not offer returns or refunds for delivered letters. However, if you're unsatisfied with your experience, you can cancel your subscription at any time to stop future mailings. Read our full Return & Refund Policy.
A: If you wish to cancel your subscription to The Minaret Letters, simply contact us at hello@theminaretletters.com, and we will process your cancellation immediately. While we will be very sad to see you go, our priority is to support you throughout the process. If you are encountering any problems or have concerns about your subscription before deciding to cancel, we encourage you to reach out to us at the same email address. Our team is committed to addressing your questions and resolving any issues to ensure the best possible experience with our service, which delivers legendary Islamic stories right to your doorstep.
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