Shipping & Delivery Policy
Effective Date: May 26, 2025
Thank you for shopping with The Minaret Letters. We’re committed to delivering your orders in a timely and reliable manner. Please review the following policy to understand how we handle shipping and delivery for both physical and digital letters.
1. Order Processing
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Processing Time: Orders are typically processed within 3–5 business days (Monday–Friday, excluding holidays) after the 15th of each month.
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Custom or made-to-order items may require additional time; details will be noted on the product page.
2. Shipping Methods & Carriers
We ship via trusted carriers such as USPS, UPS, and FedEx.
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Standard Shipping: Estimated delivery within 5–10 business days (U.S. orders)
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Expedited Shipping: Available at an additional cost (contact us for more information)
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International Shipping: Available to select countries; delivery time varies by destination
3. Shipping Rates
Shipping costs are calculated at checkout based on the delivery address. Occasionally, we offer free shipping promotions — these will be clearly communicated on the website or via email.
4. Mailing Schedule
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Subscribe before the 15th of the month to receive your first letter on the 15th.
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Subscribe after the 15th, and your first letter will be mailed the following month.
5. Shipping Restrictions
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We do not ship to P.O. Boxes for expedited or international orders.
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Customs, duties, and taxes for international orders are the responsibility of the customer and may be due upon delivery.
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The Minaret Letters is not responsible for delays due to customs processing.
6. Lost, Delayed, or Damaged Packages
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If your order is marked as delivered but not received, please first check with your local carrier or neighbors.
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For lost or significantly delayed shipments, contact us at hello@theminaretletters.com within 7 days of the expected delivery date.
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If an item arrives damaged, please send a photo of the damage within 3 days of delivery, and we’ll assist you with a replacement or refund.
7. Digital Products
Digital letters are delivered via email or through a secure link in the 20th of each month. No physical item will be shipped.
If you do not receive your download within 10 minutes of purchase, please check your spam folder or contact us.
8. Contact Us
If you have any questions about your shipment or need assistance with an order, please contact us at:
Email: hello@theminaretletters.com
Website: www.theminaretletters.com